Over the past several years, St. Michael's Hospital has explored several time-limited patient, community, and public engagement processes. Most recently, the Department of Family and Community Medicine formed the Community Research Co-Design Team.
About the Community Research Co-Design Team
Between February and July 2018, twelve residents of the St. Michael's Hospital catchment area worked alongside four St. Michael's staff in the Department of Family and Community Medicine to find agreement on a topic for a major new community research project that St. Michael's Hospital could pursue.
After four afternoons of learning and deliberation, the Team ultimately recommended that St. Michael's undertake a major new research project to investigate the health effects of a community-led intervention that reduces social isolation.
Examples of Previous Projects
St. Michael's Hospital Residents Health Services Panel
In February 2016, 14,500 randomly selected households in central-east Toronto received a letter in the mail from St. Michael's Hospital, inviting them to take part in the Residents Health Services Panel.
The goal was to give residents the opportunity to provide representative and informed advice to St. Michael's about how to best care for its entire community.
Twenty-eight panelists were randomly selected so that together they represent the demographics of those living in St. Michael’s diverse catchment area.
Over eight sessions, the panelists heard about the way Ontario’s health system is structured, the operations of St. Michael’s Hospital, and the demographics and health needs of central-east Toronto. Panelists also participated in a series of facilitated discussions to agree on six guiding principles and 15 priorities that they collectively believe should guide St. Michael’s efforts to improve comprehensive care in the local community.
During the second half of their term, panelists focused each meeting on specific hospital initiatives that intended to improve local health services. The panelists worked together to advise the hospital on how to ensure that the initiatives reflected the needs of local residents.
St. Michael's Hospital Academic Family Health Team Patient Design Session
In 2016, 10,000 randomly-selected residents from the active patient roster received an email from St. Michael's Hospital, inviting them to take part in a design session.
The goal was to help improve the process and experience of a medical appointment.
Thirty-six panelists were randomly selected so that together they represent the demographics of those living in St. Michael’s diverse catchment area.
Over a one-day session, the panelists learned about the Family Health Team’s role within the health care system and about the patient appointment process from St. Michael’s staff members.
The panel then developed a report detailing the problems and recommendations for each step of the appointment process.
Two panelists then presented and explained the motivations behind the final recommendations to the larger Family Health Team organization.